Skip to content
How Can We Help?
< All Topics
Print

Grievance Redressal Policy

PostedJanuary 2, 2025
UpdatedJanuary 2, 2025
Bytechkatech

1. Purpose:

The purpose of this policy is to provide a transparent, fair, and efficient process for addressing employee grievances, ensuring a harmonious and productive work environment.

2. Scope:

This policy applies to all employees (permanent, probationary, contractual, and temporary) of Sunbeam Elastomers Pvt. Ltd. and covers grievances related to:

  • a) Workplace conditions.
  • b) Interpersonal conflicts.
  • c) Employment terms and conditions.
  • d) Discrimination, harassment, or unfair treatment.

3. Objectives:

  • a) To provide employees with a structured mechanism to raise concerns.
  • b) To ensure timely and impartial resolution of grievances.
  • c) To foster a positive and inclusive workplace culture.

4. Policy Guidelines:

Definition of Grievance:

A grievance is any dissatisfaction or concern raised by an employee regarding workplace issues that impact their job performance or work environment.

Grievance Redressal Process:

Step 1: Informal Resolution

  • a) Employees are encouraged to resolve minor grievances informally by discussing them directly with the person(s) involved or their immediate supervisor.
  • b) If the grievance is not resolved satisfactorily, the employee may escalate it to formal resolution.

Step 2: Formal Resolution

1. Submission of Grievance:

  • a) Grievances must be submitted in writing to the HR Department using the Grievance Form or for official HR Email.
  • b) The form should include the details of the issue, individuals involved, and any supporting evidence.

2. Acknowledgment:

  • a) The HR Department will acknowledge receipt of the grievance within 2 working days.

3. Investigation:

The HR team or a designated grievance committee will investigate the issue, which may involve:

  • a) Reviewing evidence.
  • b) Conducting interviews with the complainant, respondent, and witnesses.

4. Resolution and Action:

  • a) Based on the investigation, the grievance committee will recommend actions to resolve the issue.
  • b) Resolutions may include mediation, disciplinary actions, or changes in policies/procedures.
  • c) The complainant will be informed of the outcome within 5 working days after the resolution.

5. Roles and Responsibilities:

HR Department:

  • 1. Act as the primary point of contact for grievance submissions.
  • 2. Ensure the grievance process is conducted impartially and confidentially.
  • 3. Maintain records of all grievances and their resolutions.

Grievance Committee:

  • 1. Investigate grievances thoroughly and recommend appropriate actions.
  • 2. Ensure compliance with company policies and legal frameworks.

Employees:

  • 1. Raise grievances in a timely and honest manner.
  • 2. Cooperate fully during the investigation process.

Supervisors/Managers:

  • 1. Address grievances at an informal level when possible.
  • 2. Ensure employees are aware of the grievance policy and process.

6. Confidentiality:

  • a) All grievance-related discussions and documents will remain confidential.
  • b) Information will only be shared with individuals directly involved in the resolution process.

7. Retaliation Prohibition:

Employees raising grievances in good faith will be protected from any form of retaliation. Any retaliation will result in disciplinary action.

8. Key Provisions:

  • 1. False Grievances:

Deliberately false or malicious grievances will lead to disciplinary action against the complainant.

  • 2. Resolution and Action:

In such cases, grievances should be submitted directly to the CEO or Board of Directors.

  • 3. Follow-Up:

HR will conduct a follow-up to ensure the resolution is implemented effectively and that no further issues arise.

9. Monitoring and Reporting:

  • a) The HR Department will maintain a grievance log for monitoring patterns and recurring issues.
  • b) A quarterly report on grievances and resolutions will be submitted to the management.

10. Review and Amendments:

This policy will be reviewed annually to incorporate changes based on feedback and legal updates. Amendments will be approved by the Board of Directors.

Approval:

This Grievance Redressal Policy has been approved by the Board of Directors of Sunbeam Elastomers Pvt. Ltd. on 1st January 2025.

This policy ensures a transparent, fair, and consistent process for resolving workplace grievances at Sunbeam Elastomers Pvt. Ltd.

Table of Contents